Terms and Conditions

Flat Home Tech, Inc. (“Flat”. “we”, “us”) 1720 W Division, Suite 73, Chicago, IL 60622, and Customer (“you”) agree as follows:

Home Health 360 Subscription Agreement

Our Preventive Maintenance Program, as described in this agreement will be performed one (1) or two (2) times a year depending on subscription selected.

Scope of Work

Flat shall provide the following services as part of this agreement:

Visually Inspect and Monitor:

  • Exterior: Sidewalk or pavers, driveway, landscape around exposed utility lines, siding/brick, roof, hose shutoff valves, air conditioning
  • Interior:
    • Attic: Insulation and fan operation; watermarks or indicators of water
    • Electrical Panels: Proper labeling, Indicators of water
    • Kitchen: GCIF testing, check for leaks, garbage disposal, water shutoff valve under sink, caulking
    • Plumbing
      • Water Heater: valves, confirm connections, confirm age
      • Sump Pump: verify operation if unsealed, verify electrical outlet functionality
    • Washer and Dryer: verify connections, verify operation
    • Heating & Air Conditioning Units
    • Interior Walls and Ceilings: inspect for water marks or bubbling
    • Windows: Window fogging (losing seal), latching, wood around window frame, caulking cracking
    • Bathroom: Caulking around toilet, sink, and sub, GCIF outlets, ventilation/exhaust fan operation, mold inspection, water shutoff valve under sink & toilet
    • Garage door & system

The following tasks will be completed during each maintenance visit:

  • Replacement of furnace air filter (if standard 1” filters – material will be provided; if larger than 2” customer to provide material and Flat will install)
  • Replacement of batteries in smoke detector and carbon monoxide detectors annually
  • Sanitize Garbage Disposal
  • Sanitize Dishwasher
  • Sanitize Washing Machine
  • Clean Dishwasher Filter
  • Clean Bathroom Exhaust Fans
  • Clean Range Hood Filter
  • Clean Dishwasher Filter (if applicable)
  • Lubricate Doors/Windows as needed

Beyond Handy Services:

  • Flat will provide you referrals for maintenance or repair items that cannot be performed by Flat

Documentation:

  • Provide a home maintenance wellness check report after each visit
    • Include pictures and details on visit
  • Provide a home maintenance capital planner with suggested repairs and replacements
  • Catalog of appliances for your records

Testing of Safety Devices

Flat will confirm proper operation of all smoke detectors, C02 detectors, and fire extinguishers.   Flat will replace the smoke detector and C0 batteries on every maintenance visit.

Term

This Agreement commences on date of purchase, and shall renew (where permitted by applicable local law) for subsequent similar periods, unless terminated by either party upon written notice received by the other party at least 30 days prior to the above termination date or any renewal termination date.

Pricing

In consideration of the services provided hereunder, you agree to pay the sum of $499.00 (Four  Hundred Ninety-Nine Dollars) annually in advance (or $47/monthly payments), renewing annually for two (2) visits a year; $299.00 (Two Hundred Ninety-Nine Dollars) annually in advance (or $29/monthly payments), renewing annually for one (1) visit a year.

All additional services booked through Flat, shall be paid in full upon booking the project.

Terms and Conditions

Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using the flat website (the “Service”) operated by Flat, Inc (“us”, “we”, or “our”).  Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service. By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

Account

When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service. You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.

You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

Links to Third Party Websites

Our Service may contain links to third-party web sites or services that are not owned or controlled by Flat.

Flat has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Flat shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services. We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

Termination

We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability. We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

Governing Law

These Terms shall be governed and construed in accordance with the laws of Delaware, United States, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

Contact Us

If you have any questions about these Terms, please contact us at hello@flathomecare.com

Service Limitations

Flat services are intended only as a general guide to help the client make their own evaluation of the overall condition of the property. The report expresses the personal opinions of the service provider, based upon his visual impressions of the conditions that existed at the time of the inspection only. The inspection and report are not intended to be technically exhaustive, or to imply that every component was inspected, or that every possible defect was discovered. No disassembly of equipment, opening of walls, moving of furniture, appliances or stored items, or excavation was performed. All components and conditions which by the nature of their location are concealed, camouflaged or difficult to inspect are excluded from the report. Systems and conditions which are not within the scope of the inspection include, but are not limited to: formaldehyde, lead paint, asbestos, toxic or flammable materials, and other environmental hazards, any systems which are shut down or otherwise secured; water wells (water quality and quantity) zoning ordinances; intercoms; security systems; heat sensors; cosmetics or building code conformity. Flat service should not be construed as a compliance inspection of any governmental or non governmental codes or regulations. The service is not intended to be a warranty or guarantee of the present or future adequacy or performance of the structure, its systems, or their component parts. This report does not constitute any express or implied warranty of merchantability or fitness for use regarding the condition of the property and it should not be relied upon as such. Any opinions expressed regarding adequacy, capacity, or expected life of components are general estimates based on information about similar components and occasional wide variations are to be expected between such estimates and actual experience. We certify that our service professionals have no interest, present or contemplated, in this property or its improvement and no involvement with tradespeople or benefits derived from any sales or improvements.

To the best of our knowledge and belief, all statements provided by Flat are true and correct.

 Limitation of Liability.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL (A) COMPANY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE SERVICES, WHETHER OR NOT COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR FROM ANY COMMUNICATIONS, INTERACTIONS OR MEETINGS WITH OTHER USERS OF THE SITE OR SERVICES, ON ANY THEORY OF LIABILITY (INCLUDING CONTRACT, TORT INCLUDING NEGLIGENCE, OR HOWSOEVER OTHERWISE) ARISING OUT OF, IN CONNECTION WITH, OR RESULTING FROM THE SERVICES, OR (B) COMPANY’S AGGREGATE LIABILITY EXCEED THE AMOUNT OF FEES ACTUALLY PAID BY YOU IN THE PRIOR 12 MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

Indemnification.

You shall indemnify and hold harmless Company, its affiliates and licensors and their respective officers, directors, employees, contractors, agents, licensors and suppliers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses or fees (including reasonable attorneys’ fees) resulting from (a) your violation of these Terms or your use of the Services, (b) your violation of any applicable law or the rights of a third party, or (c) your willful misconduct or negligence. Company reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you (without limiting your indemnification obligations with respect to that matter), and in that case, you agree to cooperate with Company’s defense of those claims.