Flat Engages Home Service Companies’ Customers to Boost Repeat Business and Brand Loyalty

Flat provides home service companies with a powerful, white-labeled app that keeps clients engaged long after the first job. By offering your customers a platform that helps them manage, maintain, and care for their homes, you’ll stay top of mind as a trusted partner in home upkeep. With Flat, you’re not just providing a service – you’re establishing a long-term relationship.

Status of Home
Handyman Services
Documents
Maintenance Checklist
Vetted Vendors
Information
History
Appliances
Finance

Home Health Score

Flat’s Home Health Score gives homeowners an easy way to monitor the overall condition of their home. The score encourages proactive maintenance, helping your customers stay on top of issues while driving more service opportunities to your business.

  • Comprehensive score provides an overview of the home’s health.
  • Actionable insights on areas needing immediate attention.
  • Drives demand for your services by promoting proactive maintenance.
  • Boosts engagement by encouraging regular app usage and interaction.

Home Status

The Home Status page, powered by Flat’s InspectIQ technology, gives homeowners real-time insights into their property’s condition. With actionable data from inspection reports, customers can prioritize tasks and request your services with ease.

  • Inspection-driven insights for actionable service needs.
  • Real-time home updates encourage customers to act quickly.
  • Links to service booking make it easy to request your help.

Home Vault

Flat’s Home Vault gives customers a digital space to store appliance details, paint colors, warranties, and more. By keeping all this vital home information in one place, you build loyalty and open doors for future service opportunities, as customers may need assistance or maintenance on specific appliances or home systems, bringing them back to your company.

  • Centralized storage for all important home-related information.
  • Encourages repeat services through proactive reminders.
  • Strengthens loyalty as customers depend on your branded app.

Financial Insights

Flat’s Home Finances section equips customers with tools to track their home’s value, equity, and neighborhood trends. By providing insights into financial health, you position your company as a long-term partner in their homeownership journey.

 

  • Comprehensive tools for tracking home value and equity.
  • Positions your brand as a valuable resource in financial decisions.
  • Increases engagement by offering ongoing value beyond maintenance.

Checklist & Reminders

The Maintenance Checklist empowers your customers to stay on top of essential home tasks, with reminders for upcoming and overdue items. This curated list encourages proactive home care, and each task offers an opportunity for your company to provide assistance.

  • Customizable checklist tailored to each home’s needs.
  • Automated reminders for maintenance tasks to prompt action.
  • Direct booking links encourage customers to request services.
  • Increases brand touchpoints as customers engage with the app regularly.
  • Curated list for your home

Vendor Network

Flat’s Vetted Contractors feature gives homeowners access to top-rated local service providers for tasks outside your company’s offerings. As a home service company, you have the ability to customize this directory by adding your preferred contractors. This means you can not only strengthen customer loyalty by offering a complete home care solution but also generate additional revenue by charging other companies to be featured in the directory.

  • Customizable contractor directory tailored to your business.
  • Earn revenue by featuring third-party service providers.
  • Strengthen loyalty by offering a one-stop solution for homeowners.
  • Reinforce your brand as the go-to resource for home solutions.

Book Services

Flat’s Book Services feature makes it easy for customers to schedule repairs, maintenance, and other services directly through your app. By simplifying the process, you make your brand the go-to solution for home care.

  • Easy scheduling for your services with just a few clicks.
  • Increased repeat business through streamlined service requests.
  • Improved customer satisfaction with convenient booking options.

Tailored Email Engagement

Flat’s tailored email engagement keeps your customers connected to your brand with white-labeled, personalized updates that provide value and encourage action. These emails deliver important, actionable insights about their home, helping them stay on top of maintenance and repairs while reinforcing your company as a trusted partner.

  • Home Health Score updates whenever their score changes, encouraging action to improve it.
  • Maintenance checklist notifications for new tasks or upcoming to-dos, keeping them proactive.
  • Reminders for urgent items flagged in their Home Status report, prompting timely attention.
  • White-labeled branding ensures all communication strengthens your brand presence.
  • Effortless service booking links included in every email, driving more business to your company.